Natalie Moldover

15:17 17 Oct 18

Thank you to Chris Sr and Chris Jr for coming out today.The time slot was 8 - noon. They arrived after 8am to review my work. They did a great job on what I called in for. And did an assessment for the rest of my faucets, water heater and gas heater in my home. I appreciated the professional nature of how they worked.read more

Trevor Kaplan

19:41 16 Oct 18

Whenever you let anyone into your home to do work, there is always the uncertainty as to who and what you will get. Chris Sr and Chris Jr were the kind of guys that made you immediately feel comfortable to let them do their thing without any concern. The job was done on short notice, quick, clean, effective and with just the most easy going personalities you could wish for. Would gladly call them for the next job.read more

Sara Madahamiri

21:20 15 Oct 18

We have had the BEST experience with Black Diamond! I have had to rely on them twice now for 2 major jobs (plumbing new AC & heating units) at our rental properties & I have been extremely impressed with their services & professionalism! Today Chris & his son came out to fix a slow faucet & and a toilet at my home & they went out of their way to make sure everything functioned well. With the many other service companies I have had to use in the past I know a good thing after using them! This company will be my only go to for anything else I may need in the future! I’m so grateful that I discovered them! I always dreaded calling service repair companies but not anymore! I highly recommend Black Diamond!!!read more

Jeff McKellar

01:13 02 Oct 18

I was very impressed with Trent and his crew. They were both knowledgeable and very personable and were great and clearly laying out my options. I appreciated how flexible they were when the scope of my project needed to change. I would definitely refer a friend based on my experience!read more

Dan Dennison

18:17 24 Sep 18

Kyle was fantastic. Very professional, on time and cleaned up afterwards. Highly recommend. He explained the work, pricing and timeline upfront and did everything perfectly. Great to talk to as well. Highly recommend Kyle and Black Diamond for all electrical needs. He installed 3 flush mount lights and 4 dimmer switches. Cleaned up everything and took away the old fixtures. Couldn't have asked for better craftsmanship and professionalism. Will definitely be in contact again as soon as I'm ready to have more electrical work completed. Thanks Kyle!read more

Devon Lucie

17:11 18 Sep 18

Overall, I am very pleased with Black Diamond's price and quality.I needed to get a new old work box installed to fix our pendant light that had torn through the existing box that wasn't rated for that weight. Initially there were some communication issues, but Black Diamond responded expeditiously to my satisfaction. Good work, and excellent customer service.read more

Megan Dyer

17:29 13 Sep 18

Bryce came to my home a couple of days ago and was wonderful in tracking down some wiring issues in my new home. He was both professional and relatable and got everything taken care of very quickly. I'm pretty sure Black Diamond has a new long-term customer for any future work I want to have done across all their services. Thank you!read more

MIke Brady

02:47 10 Sep 18

Chris P Sr. and Chris Jr. evaluated the tight and hard to access condition of the plumbing repair I need and came up with a way to make access better. They did a professional job and did not cut corners and did not take the easy way out and recognize 2 other leaks I was not aware of. Their job was done right the first time. I feel confident that I will not need to worry about this plumbing for a long time. I all most forgot to mention the dispatch who took care of my urgent needs of the the plumbing repair. She tapped her resources and found a crew who could take care of my problem the same day I called. Thanks for the team work...read more

Brian Cloud

11:10 05 Sep 18

Great job Black Diamond! Chris, our technician, was very knowledgeable, professional and friendly. He diagnosed and fixed our AC unit in a very short amount of time. I was also impressed with the communication of this company! I set up an appointment, they gave me a time frame of when he would show up, they then called me to let me know that he was on his way. I didn't have to wait around for hours and I appreciate that.read more

Legocrazyq

16:13 03 Sep 18

Last Wednesday the drain in my basement next to my washing machine blocked up. My Husband called Black Diamond Plumbing and spoke to a young lady there (he had already called other plumbing companies and they wanted $200 just to come to the house) but they had a special for $49 to come and unclog a drain. Two polite and knowledgable employees called Spencer and Chris Jr. came out and determined that it would need some equipment to unclog the drain. They had it taken care of really quick and they only charged $189 TOTAL. Two nice young men I couldn't recommend them more. Thank you.read more

Elmir Merdzanovic

21:11 30 Aug 18

Awesome experience from the first call! Very easy to schedule and they were right on time. Rob and Nigel did a great job with a tune up for my furnace and AC and helped me with a few other questions. They were knowledgeable, friendly and extremely helpful. Thank you!read more

Melanie Lance

15:14 29 Aug 18

Chris junior just left our home. He came for a plumbing inspection. He was on time, respectful of our home and extremely friendly and knowledgeable. He provided great feedback and suggestions for plumbing maintenance moving forward. We will definitely be using Chris and this company again in the future. Thank you.read more

Sheri Rain

21:41 22 Aug 18

We called Black Diamond as our AC had gone out and it was 88 degrees in the house. Black Diamond promptly set us up with an appointment for the next day and were so very gracious when we had to call and change the time. Chris (the tech) called to let us know he would be at the house in 30 minutes and arrived when he said he would. What a wealth of knowledge that man is! He fixed the AC, did a health check on the AC and furnace, and never once tried to sell us more than we needed. He was wonderful in answering questions and explaining the work he was doing. I asked him about replacing the thermostat and he said he could if we wanted him to which we did as ours was old but he never pushed us to replace it, it was our idea. Prices with Black Diamond are very reasonable. I would highly recommend Black Diamond and we will use them in the future when the need arises. Thank you Chris & Black Diamond!!read more

adriana morris

17:21 17 Aug 18

Daniel did a great job! He explained things very well and offered different price options. Once we decided which route to take, he was very quick and did a great job. They also were able to send him to our house within 24 hours of us calling them, and it was very reasonably priced. We'll definitely be calling them next time we have an electrical issue.read more

Paul Tucker

00:13 04 Aug 18

Prices are amazing. Prompt, honest, professional and kind. It's clear that customer service is clearly top priority for them. Casey explained everything in detail and answered all my questions. I'm going to hire them soon for more electrical and plumbing work. Thank you Casey! I'm looking forward to seeing you again in the near future.read more

Kirt Kershaw

19:55 03 Aug 18

Called Black Diamond to repair our A/C in the morning when it went out, and Dillon showed up fast, about four hours. He fixed our unit in a short time, answered all my questions and made good recommendations and easy to talk to. I've used other companies before, but I would recommend Black Diamond because of the very reasonable cost, helpful discounts and fast, professional service such as Dillon provided. Thank you!read more

Andrea Kitajo

16:11 03 Aug 18

Black Diamond was sent to us by our home warranty company and we are very pleased. I received a call from a very nice and understand lady from Black Diamond yesterday and she suggested a time the was close to a previously schedule doctor appointment and when I told her that she found another appointment earlier in this morning and as promise I received a call 30 before the tech arrived. We have been without AC for 2 days. Chris Sullivan is our new hero. He came today and was very professional and efficient. He had old AC motor out & the new one installed and running in just over an hour from the time he arrived. He even explained what he was going to do before he started and checked with our home warranty company ( without me asking him to do that) to make sure it was covered before he started so I would know how much we would have to pay. I am going to recommend Black Diamond Experts to all my friends,read more

Melissa Birch

02:50 31 Jul 18

Our Central Air stopped working and the inside of our house was 87 degrees. We called several well known companies but could not get an appointment for 4 to 5 days. My husband just started calling down the list and called Black Diamond The lady on the phone was very understanding and empathetic and found a time for the sames day! The service call was only $29, less than any other company we had called. Todd, our service guy was great. He figured out the problem right away. He inspected every part of our Central air and fixed the problem. Our bill was only $179 and it was well worth every penny. I will never call anyone else to service our systems. Thank you so much for your help!read more

Dustin Tate

02:25 23 Jul 18

I just found Black Diamond from Google but I had called multiple other companies first. All of them were unavailable for several days. But Black Diamond was willing to do a weekend consultation at no extra charge. When they came, they seemed to immediately know what the problem was (capacitor in the condenser). He replaced it, it worked, and he even helped us with some aesthetic rattling from the other condenser. The technician was so friendly and helpful. I'd gladly recommend them to anybody looking.read more

Chris Ushio

05:01 14 Jul 18

Our central air unit abruptly stopped working at the beginning of the hot season, on one of the hottest days of the year. We called Black Diamond Experts, and spoke to Chris who arranged to come by that same afternoon for a diagnosis.After he reviewed the situation and provided options for repair or replacement we elected to replace our system and he arranged to have a technician out the very next day, which was a Saturday. The technician was very friendly and considerate of my family and our routine, and had the unit installed quickly. The level of service we received, from the person who took my call, to the managers and technicians who helped me select the best option for me exceeded all of my expectations. Replacing an air conditioner is something in the past that has been stressful and expensive, but Black Diamond helped make it a fast and easy experience. I would definitely recommend them to anyone I know.read more

Michelle Ainsworth

00:01 12 Jul 18

My AC died during a hot week! The first two places I called couldn't even guarantee me an emergency appointment that same day. I called Black Diamond and the technician was here in about 30minutes. His name is Mike Pledger and he was so courteous and friendly. He was able to locate and fix the minor problem in less than 30 minutes. The pricing was fair and honest too! I highly recommend this company to anyone for AC issues. Thank you to Black Diamond for having quality employees that provide excellent work and customer service!read more

Max Roth

17:11 11 Jul 18

One of the big companies we've used for years canceled my 6-8pm appointment without even calling me. I got an email at 7:53pm. At that point, we hadn't had AC for two days and our hopes were hanging on that appointment. Our bedrooms were 93 degrees and everyone in our family went to grandparent's houses while I stayed with the dog and starting making phone calls. I called several companies with no luck. I had conversations with some call-center workers, got voice mail for some others, and was writing a text as a last gasp try before giving up for the night. Then my phone rang at 9:06pm.Rocky with Black Diamond called me back after seeing that I had tried to call and hung up when I got voice mail. He was polite, straightforward, obviously not a call-center worker reading off a computer. Mike was at the housed around 10:30. He was professional, fast and asked good questions to figure out what was going on. In less than an hour we had cool air, and Mike was clear the whole time about what he was doing. He let me know what to expect for the price throughout the visit and I found it to be very fair. Will use their service again.read more

Paul Brush

03:19 11 Jul 18

They made time in their schedule and they were even able to come 4 hours earlier than they promised. The technician carried the part needed to fix my A/C on his truck so he was able to fix my issue right then. He was extremely polite, even had shoe covers so he didn't track in anything into my home.read more

Christian Warther

15:08 09 Jul 18

I was looking for someone to clean and video a sewer lateral out to the sewer main. I called several companies before calling Black Diamond. One company was weeks out (not a great option when your sewer is backed up) another company quoted $900 just to show up before doing any work (this quote is so high I am convinced they did not understand what I was asking) and a third company who did not answer. I then called Black Diamond. The lady with dispatch was intelligent and helpful. The technician came out within the given time window and was sure to call before showing up. He was friendly and knowledgeable. The issue was resolved quickly and for a price that I felt was very fair especially for after hours work. I would recommend Black Diamond as your first call; they will be my first call next time.read more

Heidi Jongsma

13:13 30 Jun 18

The Service Representative, Mr. Rob Malone, was the most considerate, prompt, knowledgeable person we could of asked for. He went above and beyond just an easy, temporary fix that we were expecting, to actually fixing the main problem. So, for every season now. It's just a simple turn of a knob. We will be recommending him and your company to every person we know! Thank you again!read more

Ben Steiner

06:12 08 Jun 18

Todd Figgins provided fast, professional and friendly service for my Air Conditioner problem! He answered all of my questions and was very knowledgeable and willing to share that knowledge when I asked questions about the cause I was having with my problem. The house has been a perfect temperature since he left! Before he left, he educated me on things to look for and how to properly maintain my air conditioning units and systems so I can help keep things in top shape! I would strongly recommend Black Diamond, Todd and their excellent service they have provided to my family at a reasonable cost!read more

Carlon Brown

15:35 26 May 18

We used there air quality testing service about a month ago and their service (customer and product) was outstanding. The gentleman who helped us that day was Eric Shafer, and if there were a gold standard in customer service/interaction, he would be the definition. We are a very clean family and maintain a clean household, meaning we don't wear shoes in the home, I told him this before he entered and he slipped his shoes right off with no argument or complaint. He then proceeded to to set up his equipment, explain what was going on, and give us our options in terms of fixing the issue. He then sent a follow up email with all of our options on there, along with pricing, so we wouldn't forget and could budget what we needed accordingly. This may sound routine and everyone does it, but it was something about his delivery, personality, and understanding/care to help. We will definitely be calling back to Black Diamond for any other needs!read more

Adriana Taylor

16:15 17 May 18

I couldn't be more please with the level of service I received in regards to my AC unit. Chris Sullivan was wonderful. He explained everything to me so that I could understand and better yet, he educated me on the ins and outs of my unit. You've made a customer for life! Thank you!read more

Tiffany James

15:49 05 May 18

I am thankful for Black Diamond Experts for helping to upgrade from a Evaporative Cooler to Central Air I am looking forward to a nice cool summer this year. A big thanks to Rob and John for installing my AC unit and making sure everything was working great before they left and leaving no mess to clean up. A big thanks to Kyle for hooking up my dedicated circuit and making it look great on the side of my home. I will definitely be using you again and have already referred my family and friends.read more

Christi Scow

23:59 03 May 18

I have used Black Diamond on a few occasions and they have always exceed my expectations. As a Realtor, it can be difficult to help buyers and sellers with unexpected repairs that are revealed in a home inspection. I always recommend Black Diamond to them. They have great agents that set up the appointment, ALWAYS show up, are reasonably priced and do great work! Every technician that has helped my buyers has been professional and great to work with.read more

Crissa Levin

17:19 01 May 18

*edit: One year Later, another great experience with electrician Michael SUPER fast, REALLY good at what he was doing, and very well priced. LOVE black diamond, and now I sure like Michael the election too! Joel and Sean did a great job installing a duet vent. VERY fair price, great work, easy to schedule, showed up on time, and they made me giggle while they were at it. Excellent service.read more

John Simpson

03:28 30 Apr 18

Called to get a sewer line inspection. Setting up the appointment was easy and were accommodating to the specific schedule. It was great to receive notifications on when the technician was on his way. Kody was great in the inspection. He answered all my questions and explained the sewer line and the problems of the system. Received a quote quickly for the needed repairs.read more

Taylor Gurney

19:20 10 Apr 18

They were quick and efficient, solved some double lugging of my sub-panel in the same visit, were able to have someone out to my house in 10 minutes after I explained that my house was scheduled for a showing that afternoon. Price was very reasonable for the work completed. Was expecting way more, the electrician was super chill and was able to work around us while we were ripping up carpetread more

Susan Cullom

11:29 04 Apr 18

I am loving my split units! Great products great service. The installer was excellent. Very patient and willing to spend time discussing the best fit/solution for our heating and cooling upgrade. We had a change order requiring a reschedule of install with no problems or delay. Very positive experienceread more

Justin McCoy

16:52 28 Feb 18

Friendly, respectful, trustworthy and affordable. Two thumbs up for Heather, Kyle and Black Diamond. From the moment Heather answered the phone she sounded confident, knowledgeable and compassionate. She also kept me informed about the expected arrival time of Kyle and any financial obligations I may be walking into. You also couldn't have sent a better electrician and person to my house last night. I always felt respected and cared about. Kyle's ability to balance professionalism and humor made me feel better about the situation my family was in. The service he provided was excellent but the real icing on the cake was the value and relationship he built for himself and Black Diamond as a whole. On a 5-star rating scale I would give him a 10 if I could. Thank you!read more

George Latta

03:49 27 Feb 18

I blew out a breaker in our main fuse box while replacing an old light switch and needed help quick because of the major appliances on it. Black Diamond scheduled me for the same day, and I’m sure I got one of their best electricians (Michael). Not only did he quickly fix the light switch with its old circuitry, he explained why it had blown while providing a wonderful commentary on a variety of subjects. Truly a pleasure!read more

Sean Greene

04:48 11 Feb 18

Rob Malone was great! Our furnace broke on the coldest night this winter and Black Diamond Experts sent a text that they were on their way. Rob followed up with a phone call right after to introduce himself and when I could expect him to arrive. He humored my two year old who was trying to show off while simultaneously fixing the faulty heat sensor. He did a great job, was very professional and friendly! Thanks Rob!read more

Ciana Bataineh

18:43 03 Feb 18

I recently bought an older house that still had its original furnace and AC and they weren't working very well due to age. I got quotes from around 5 companies. I decided I wanted to go with Black Diamond due to previous excellent experiences with them, however their price wasn't the lowest. I asked them to match the lowest price, and they actually gave me a price lower than what I asked them to match. They were able to get me onto their schedule quickly, and did the work well. My new furnace is great! They also gave me a free Nest Smart Thermostat and a 10% discount for agreeing to change my own filters every month. All in all, a great experience. I worked directly with Chris Sullivan, Justin Koontz, and one other technician whose name I didn't get, and they were all professional and kind.read more

Michael Himle

18:57 25 Jan 18

Bryan came out to help me problem solve an electrical issue that fried my clothes washer and dryer. I called early in the day and she arrived 2 hours later, SLIGHTLY AHEAD of the scheduled window. He walked me through what he was doing, explaining everything to me along the way. Although he had only planned time for a diagnostic visit, he replaced a subpanel in my basement and rewired an electrical outlet so that my washer and dryer were properly grounded and had a dedicated circuit. He did it on the spot and got it done quickly. Price was very reasonable, service was great, and he really went above and beyond to make sure everything was not only working properly, but allowed for future expansion and looked nice. He didn't try to sell services or products I did not need and there were no surprise charges. I have worked with several electricians in SLC, and recommend Bryan without hesitation. I will definitely use Black Diamond services again in the future.read more

Joanna

04:39 17 Jan 18

Black Diamond Experts is great to work with. We had a leak at our property in Utah and they came out on short notice. They were efficient and finished the work as stated. They did a fantastic job and cleaned up after it was complete. Great customer service and fair price.read more

Ray Flynn

18:38 27 Dec 17

Great Service, Great Price. I called six plumbers to check their cost and availability. Black Diamond had the lowest cost. They arrived when they said they would. They were very nice. They worked quickly. I am very pleased with the service we received from Black Diamond. And we will definitely call them in the future!read more

adam m

18:40 15 Dec 17

Wonderful customer service and follow through. Their prices are one of the best in the industry I have found. We were selling our home and had the furnace inspected per our contract. Our old unit was found to be defective and very expensive to fix. The knowledgeable staff helped us decide to go with an entirely new unit as fixing the old one would have cost just as much.We were visited by Justin and Lindy the next day who arrived at 8:45 AM and they had the new unit installed and working by 11:30 AM. They were a pleasure to work with and very courteous. Even though we will not be enjoying their great work for long, it was well worth the excellent deal they gave us on the unit. They beat out the competition by $400.00! I would definitely recommend Black Diamond for any service they provide.read more

Julia McCarrier Edwards

16:06 05 Dec 17

Josh worked on our 1978 home and we are so thankful we had someone with his skill and expertise to replace our electrical panel. Our house had some pretty "creative" wiring and Josh was able to figure it out and correct it. If and when future problems arise in our fixer-upper we are definitely working with Black Diamond and we are certainly asking for Josh. (FYI: my husband and I work at a ski resort and do not make a lot of money, and the prices BD quoted us were right there with other electricians but the service they provided seems above and beyond).read more

kathleen christensen

20:35 14 Nov 17

These guys are the best, if you need anything done, electrical, heating and air they are the ones to go to. I had to have a gas line installed and the electrical outlet behind the stove changed and they did a wonderful job. Justin Koontz and Corbyn Boyd worked on the gas line getting it installed and Kyle Shaw changed the plug in to accommodate my new gas stove. Thank you for a job well done.read more

Anna Jiron

16:53 13 Nov 17

I met with Chris from Black Diamond experts. My Furnace/AC we're due to be replaced. Chris took his time explaining options and recommendations for my situation. I was also told my new system would be installed by a highly qualified expert(Justin). Justin arrived early and called ahead of arrival. Highly recommend Justin, he took his time and made adjustments to my existing vent system so that it ran at the highest level. I believe Black Diamond when they say they only use experts. Justin was a professional.read more

Michael West

17:53 07 Nov 17

Just when I was about to give up hope for quality home service in Salt Lake City, Black Diamond (Justin and Marcos) provided world-class service replacing the furnace and AC in our home! They met their commitments and exceeded my expectations. They were the ultimate professionals, and took great care to protect the interior of our home while they worked. They paid close attention to details - like not letting our cats slip out the door - and they constantly communicated to me an accurate status on their work. I will never use any other HVAC company but Black Diamond.read more

Olga Cano

15:42 21 Oct 17

Am impressed with the service.Black Diamond called 20 minutes before arriving. Great service helped my understand my new equipment, set an app on my phone so I can control the temperature from anywhere I go!. The techs were amazing Rob and Chris thanks guys.read more

Stephanie Mason

16:58 20 Oct 17

We had an electrician out today to fix a outlet that kept tripping. Jared provided excellent, knowledgable and friendly service. I have been wanting to set up a service plan for my AC and furnace for a couple of days. Black Diamond Experts offers a comprehensive service plan that also includes electrical and plumbing inspections. I signed up for the service and an HVAC tech Troy Painter was available to come and tune up our AC today. Troy was every bit as helpful and friendly as Jared. I could not be happier with my decision to sign up for their service partner plan.read more

Susumu Kasai

02:09 01 Oct 17

Arranged a seasonal furnace tune up along with fixing the problem with a leak from condensation drain line. The technician, Rob, discovered a missing rubber cap on the clean out box next to the furnace. That was causing the condensation water to drain from the clean out hole of the box attached to the furnace. After checking the system he verified there was no other issue, he returned to my home a couple days later with replacement caps. It was Friday night at the end of long work week for him. I truly appreciated his extra trip to take care of the problem before the weekend. I've now used both electric and HVAC services of Black Diamond, and every visit has been professional and efficient.read more

Sarah Sparkle

14:40 29 Sep 17

Customer service is everything in a company + Black Diamond was beyond incredible during every step of our electrical work. From the initial (very detailed) quote by Jared on our 90-year old house, to the friendly dispatchers who always picked up the phone (thanks Rocky), to the AMAZING crew that worked on our house for 4-days (Michael, Bryce + Bryan). Michael was the lead on our job + I felt so lucky we had such a caring, detailed + talented electrician keeping our family safe. The communication during the 4-day job was always open + extremely clear. The team arrived early each day + stayed late until the job was finished. There were no surprises on the final bill + the house left clean + ready to move in. I will always recommend + use Black Diamond. Great company + so appreciate the awesome customer service!!!read more

Ashley Grandy

19:12 07 Sep 17

Very professional and friendly service! They were able to quickly schedule time for me and get the work done the same time as the estimate. The electrician was very polite, listened to my concerns, and helped me find the best solution for my needs. He did a good job and explained what he had done as well as cleaned up afterwards. I had other questions that he took the time to answer. I am very satisfied and would do business with them again. Thank you Kyle and Black Diamond.read more

E S T

17:03 24 Aug 17

Greg and Skyler did a great job going above and beyond for us. The price was good and we are very happy with their work. Loved how they covered their shoes before coming in the house too! We would highly recommend Black Diamond!read more

Erik Pettee

14:17 14 Aug 17

Look no further! We just finished three days of solid electrical work with Black Diamond including 3 to 4 people on site to install a new 200 amp meter base, a new panel, a sub-panel, recessed lighting and more. This was a significant purchase for us and we were naturally concerned about the outcome; but the professionalism and expertise we received from Jeremy, Brian and Bryce was second to none. It is easy to see how these guys (and Black Diamond) are successful. This is a creative bunch of guys who love what they do and are just generally good people that we enjoyed being around. We received a same-day quote for our project which outlined everything we discussed with Jeremy in person, in our property. It was line-itemed in a way that we could remove some items and do them later if desired, which helps us spread out the work over time. There was no pressure to buy anything. Our favorite part of the experience other than the fantastic new electrical installation, was the attitude and work ethic of the guys working around house – and the final walk-thru with Jeremy who outlined everything they installed, answering all of our questions. He left us with an open invitation to contact him anytime we needed help with anything they installed or questions we have in general, reminding us he's local and ready to help. Black Diamond may not be the least expensive option, they are certainly offering the highest value in my mind and price is not the only consideration when it comes to building my home. Safety, timeliness, ethics and quality were my highest priorities and they delivered all for a fair price; and I feel we have an excellent, local resource we can count on for all of our electrical needs.read more

Morgan Byrne

15:59 07 Aug 17

Michael the electrician was great! He was on time, friendly, courteous, and efficient. He helped point out some future safety concerns with my electrical needs, but did not make me feel pressured to do it immediately. I appreciate the heads up about other issues I may run into down the road. I would definitely recommend Black Diamond Experts if you need electrical work and Michael in particular!read more

Lisa Jones

19:27 31 Jul 17

Great communication, they were able to come out the same day I called to get my AC running again. It ended up being a silly issue that I could have fixed myself but Chris was incredibly helpful and didn't make me feel dumb for having him come out. He was thorough and very honest. I was so impressed and will be using Black Diamond from now on!read more

Shawn Fausett

21:26 25 Jul 17

My blower motor went out over the weekend. I made one call and they came out right away and fixed it in just a few hours. The technician was friendly and professional. He also gave us some tips on how to make this motor last longer. I definitely will be referring to family and friends. Thanks Black Diamond!!read more

Tyler Olsen

01:41 18 Jul 17

This is what a real company should look like. From the person who answered the phone, to Chris who gave me the quote, and Bob who installed my unit. Bob made the install so painless and easy it was amazing. I have been working on getting a new unit installed for weeks. It wasn't until I found Black Diamond that the process become easy and what you should except in the service industry. I highly recommend you reach out to Black Diamond. What a great experience.read more

lfowlke

16:16 13 Jul 17

Black Diamond is the BOMB DOT COM!!! Excellent service, efficiency, timeliness, employees. Everything they do is for the customer! They are CRAZY GOOD. TODD is a ROCKSTAR!!! He's been working with us through our electric and AC issues and he couldn't have done a better job. SEAN, ALAN, and TODD basically had to rewire our entire house in the blazing heat (because our AC had to be turned off). They finished when they said they would and fixed every issue we were having. I LOVE THEM! They seriously need a HUGE raise. I also had some work done on my AC unit the next day to get the capacitor replaced. BOB came and solved the problem in a matter of seconds. He was so friendly and helpful. I will choose Black Diamond every time I need work done on my house. Also, JASON was a pleasure to work with to square away financing and discounts he applied to our project. SUCH A GOOD EXPERIENCE!!!read more

Natalie K.

20:29 04 Jul 17

I had several plumbing problems that needed fixing before my open house. I was impressed with the technician that came out and did a thorough job inspecting what needed fixing. Another technician came out the next day and did the work. Later I noticed one of the problems continued. The company responded quickly and came back right away and fixed the problem. They even had to drive to a supply shop for a part but did not charge me for their time or the needed items. Thanks Black Diamond for fixing my water worries so quickly. Very courteous office staff as well!read more

Reginald Twigg

14:55 02 Jul 17

Chris came out to my house in a timely manner. On first inspection he suggested that the problem may be a burned out motor. But he opened up the unit and performed a close inspection. Upon that inspection he found that the problem was a burned out capacitor, an inexpensive part on hand. A few minutes later, the unit was up and running perfectly, as it has been ever sense.What I feared could be an expensive proposition turned out to be a quick, very reasonable effort - well worth the call. Chris is great - professional, knowledgeable, friendly. I'll definitely call back if I encounter any HVAC issues in the future.read more

Dean Smith

10:59 23 Jun 17

The entire team at Black Diamond is top notch. From the friendly, professional greeting when you call, to the very knowledgeable estimator, to the expert installation crew, you will not be disappointed.I've utilized Black Diamond twice, once for electric and most recently for plumbing, and it's been a positive experience both times. Both times we ran into some unexpected bumps, but the crews took them in stride and solved those issues without skipping a beat. You'll be extremely happy you called them.read more

Anna Heath

00:40 16 Jun 17

I live in an older home that has only dim lighting, and zero lights in the family room. I had Black Diamond come and put six canned lights in. From quote to finish they were friendly and accommodating. The customer service was good and the work went smoothly. They had to cut in to my walls but were very upfront about exactly what they would be doing. They made sure I approved can placement before making the cuts into the ceiling. We have vary much enjoyed the result of their work. The new lighting makes the room feel both bigger and newer.What I paid them was higher than other quotes I had gotten, but I'm happy with the quality work.read more

Phillip Archer

15:20 09 Jun 17

Great work - but very expensive!!! I have used Black Diamond quite a bit in the last two years as we bough a fixer upper. In this market, it is difficult to find good contractors and I know that when I call them I am always going to get top notch work. That said, I have another electrician that I use when I do not have urgent need that does the same quality work for half the price. I am thrilled with the work they did, but $400 for a switch and two plugs - in my opinion - is very pricey. I give them 5 stars for quality - but I would not describe them as an "exceptional value".read more

Shelbi Fletcher

15:56 20 Apr 17

Bob was the best! He was so extremely helpful, honest and friendly. He gave me great advice and did the job quickly and thoroughly. Pricing was reasonable and they got the job done soon after I called in.read more

M Collins

15:42 20 Apr 17

I highly recommend Steve James and his team. They are experienced and highly knowledgeable! Don't even think about calling anyone else. Their attention to detail and taking care of customer is first rate!!!read more

Lanny Smith

02:24 19 Apr 17

When you call a contractor you hope for a few things. 1. Come when you say you will.2. Give an estimate you can rely on - no changes.3. Show up on time and get the job done professionally!That is rarely done, but Black Diamond Electric was perfect on all three stages. They did the job to the highest level with high quality personnel and for the amount they bid. You can't ask for better performance. Use them before anyone else!read more

Alicia Tomlin

05:26 15 Apr 17

Having just bought a nearly 100 year old home we needed some estimates for work that we had to have done. Kyle came out to my home (on time) and did a very thorough inspection of everything we needed done (basing it off of our home inspection when we bought the house) and he also noticed some other items that could/needed to be fixed. Comparing his estimate to another local electrician his came in so reasonable and I really liked Kyle himself. He was a straight shooter and made me feel very confident in his knowledge and know-how. We decided to have a few things repaired and installed right away while we have to wait for others. Kyle and Josh came out and did the actual work and again, on time, courteous and lots of know-how. They both were so easy to work with, nice and didn't make me feel like I was getting scammed. They even helped me figure out what work was an immediate need versus what can wait a while longer. I highly recommend these guys for any electric work needing to be done. A+ all around.read more

Jennifer Ciambro

21:28 10 Apr 17

Travis was great! They were quick to meet our timeline and very professional. I would definitely recommend them and use them again. Very nice work as well - we needed power to our garage and I am completely regretting not doing it earlier with Black Diamond! Thanks again Travis!read more

Cindy Hill

16:27 21 Mar 17

Black Diamond came out to fix a gas line in my front yard. Someone in my complex called they were here within 10 minutes. They came back to following day to assure me that the leak was fixed and it was safe for my daughter to play in the yard. Excellent customer service. Black Diamond would be the first company I would call if there was ever a problem. I would highly recommend them to anyone! Thanks for doing such a great job Anthony!read more

kevin syyong

14:27 17 Mar 17

I had Black Diamond do the re-piping of my water lines for me, and overall, it was a great experience. They were courteous, professional, friendly, and honest. Their pricing was significantly lower than all the other bids I got from the big plumbing companies; they provided a very detailed quote that outlined all the work they'd be doing. And in the end, they did fantastic work. It didn't go 100% smooth, but I've got an old house, and from my own experience, I know it can be tricky to work with. But even when they ran into some hiccups with the work, they honored the original quote, and they rectified the problem to my complete satisfaction. Tip: if you're doing a big project or repair, consider signing up for their Service Partner Plan. It'll save you 10% off all work for a year (plus other perks), so could end up paying for itself just on your big project alone.read more

Steve Huntsberger

14:52 14 Mar 17

Coby was great, never and electrical problem he couldn't solve with my remodel. Very professional and kept working environment clean. Always asked if I had questions or was I satisfied with the work. Nice Job!!I will use Black Diamond again.Got a bid from Anthony on a plumbing fix and he did a great job too.ThanksSteveread more

Tom Aston

13:12 11 Mar 17

I truly can not say enough positive things about this company as a whole, specifically the electrical and plumbing departments. I recently bought a house that needed to be brought up to current electrical and plumbing code. A HUGE undertaking, that required a complete re-wire and re-plumb from top to bottom. The job took 5 full days. Jeremy and his team were here every day on time, worked all day long, and then cleaned up before they left each night. Their customer service was only beat out by their work. An incredible job, at a great price, and quality that can't be matched.read more

Colleen Kelley

18:04 01 Mar 17

Very impressed! I've already recommended Black Diamond to my friends & neighbors - and the job only finished an hour ago! Kyle Shaw was the electrician sent. On time. Fast. Pleasant. Went the extra mile.read more

Cynthia Walkowski

22:19 17 Feb 17

Today was my first experience with Black Diamond Electric. I had all of my landscape lights go out. I had called another company previously that came out to service my problem a few weeks back. The electrician that came had no interest in solving my problem. Black Diamond arrived on time today and quickly found the problem and in a short time had all the lights up and working again. I thought the price charged was very reasonable and both electricians were very friendly and courteous. What a pleasant surprise to find a company that actually cares about their work and their client. Thank you Black Diamond!read more

Jeff Moench

16:03 17 Feb 17

Fantastic service! Kyle, our electrician, was extremely knowledgable, , professional, and helpful. He really knows his stuff!! Excellent communication, timely, and much appreciated customer service! We were delighted the cost was reasonable, Kyle kept in communication with us throughout the entire process, and he was very attentive to our needs and requests. Don't use anyone else but him!!!read more

Amethyst 9000

16:58 13 Feb 17

Jarek did solid work to solve a plumbing issue. We appreciated that he gave us a repair that has worked out great instead of a much more expensive replacement (as another plumber had implied we needed). On top of that, we really appreciate that he came prepared with shoe covers and was also super-nice to our new dog. Communication with Black Diamond was clear. We highly recommend!read more

Mike Symons

17:46 07 Feb 17

Anthony is a great technician/person for hot water heater installation. He went far and beyond what I expected him to do. The city passed the water heater inspection and now we are good to go. He also turned up the water pressure in my house when it was a bit too low. It is great to have hot water when I shower once again. Anthony has become a friend and I welcome his visit anytime. Thanks for ALL the hard work you put in Anthony, for your positive attitude and for being my friend.read more

martell Carrie

01:39 20 Jan 17

I needed someone to come out as soon as possible for two small jobs. Switching out light fixtures and hooking up a gas stove (with electric). The gas person come out the very day I called and the electric guy, two days after. They showed up EXACTLY when they said they would, even sent a text as they were 15 min out. Both men were extremely professional and polite. Got the job done quickly and left no mess. I would highly recommend this team of professionals to all my friends and family.read more

Penny Shields

21:16 12 Jan 17

Why do I love this company? The little things they did. Like wearing booties on their shoes so mud and snow is not tracked into the house. Explaining everything they were doing and why. Cleaning up after themselves, no work for me. Programming our new thermostat, sweet. Friendly service, good value, great product. Ask for Corbin and Troy. They ROCK.read more

Ken Weeks

19:04 22 Dec 16

Chris the technician was professional and caring, in a world of fast responses, Black Diamond came the same day I called and Chris showed up with a smile. I like these people because they didn't try to do any more than what was needed. He actually spend the time necessary to make sure the job was perfectly done, I was impressed because the techs before from other companies can't wait to get out the door and these people are certainly different.read more

Diana Nichols

01:50 20 Dec 16

Our furnace stopped working so I called Black Diamond based upon the reviews they received. Can I tell you how happy and satisfied I am with my choice!! Joel was excellent, fair and quick!! I would highly recommend this company, they have good reviews for a reason!read more

Heidi Branin

05:55 13 Dec 16

Very easy to work with. Scheduling went smoothly, I had an emergency issue and they were timely and fair in pricing. Troy Painter was great. He was informative, he offered his expertise, he solved the problem and I came away knowing more that I did about HVAC prior to him coming. He helped me out in getting the right filters for my furnace, which, evidently were non-existent since me moving in back in Nov. 2013. I'm grateful that I called them and were serviced by them. Thanks Troy.read more

Alicia Emerson

02:31 12 Dec 16

Black Diamond Electric was amazing. The representative on the phone was very friendly. He sent Travis out on a Sunday evening to fix an emergency electrical issue we were having. Travis was able to diagnose the problem and had our lights on again in a timely manner. I highly recommend Black Diamond! They are on call for those problems you least expect when everyone else was closed, and their service was superb. Very awesome.read more

Dawn Duran

16:42 05 Dec 16

What a great experience! The original estimate was $300 more than the end price. Travis was able to get in and see an option that saved us a lot of money. We would have never known so that speaks to honesty! He was easy to work with and very patient. This is who I am calling from now on!!read more

Stephanie Yorgason

05:19 05 Dec 16

Our furnace went out in the cold days of winter. They came within a few hours of my call to service our furnace. Chase was quick and efficient. The price was reasonable. I would definitely use them again.read more

Lisa Cordray

12:58 23 Nov 16

Always a great experience.... Called the Friday before Thanksgiving and they had a plumber out on Monday. And I like how they call you approx 30min before the tech arrives - even without me asking! Joel is friendly and professional and got the job done quickly. Will definitely use Bl Diamond againread more

Laura Layton

21:45 20 Nov 16

Black Diamond rocks. They offered expertise and timely services at every stage during our recent kitchen and bath remodel. We worked with Black Diamond electricians, plumbers and HVAC personnel. Office professionals courteously fielded questions and concerns. The electrical services seem to be the strongest division. Bryce and Bryan went the extra mile to help design the lighting and outlets in our kitchen and bath. The under cabinet LED lights on a dimmer create warm ambient light. The other zones on dimmers create optimal work light as well as soft light. They arrived when scheduled, always asked for clarification and cleaned up. The dry wall installer and framer noticed their work and mentioned they usually don't see such expertise on other remodels. On the final day Bryce and Bryan worked well into the evening to finish up. Overall we are very pleased!read more

Trent Rolf

19:01 17 Nov 16

Great experience. I had an issue that I needed resolved quickly. I called a few electricians and these guys were able to come the same day. The technician was polite, answered all my questions, and solved my issue quickly. I will definitely use them again.Update: I had them come service my furnace and flush my tankless water heater this morning. Joel did a great job. He answered all my questions and helped me learn more about my system. Thanks again!read more

Trent Rolf

19:01 17 Nov 16

Great experience. I had an issue that I needed resolved quickly. I called a few electricians and these guys were able to come the same day. The technician was polite, answered all my questions, and solved my issue quickly. I will definitely use them again.Update: I had them come service my furnace and flush my tankless water heater this morning. Joel did a great job. He answered all my questions and helped me learn more about my system. Thanks again!read more

Anna Jewkes

18:55 15 Nov 16

They came before I had to leave for work, made sure everything in my furnace was working properly, fixed a small problem I didn't know about and only charged me for the tune up (which was a great deal)! They were kind, friendly, and efficient. They whole thing only took about 30 minutes! Very easy appointment set up and confirmation system. Thank you so much!read more

Anna Jewkes

18:55 15 Nov 16

They came before I had to leave for work, made sure everything in my furnace was working properly, fixed a small problem I didn't know about and only charged me for the tune up (which was a great deal)! They were kind, friendly, and efficient. They whole thing only took about 30 minutes! Very easy appointment set up and confirmation system. Thank you so much!read more

Andrew Landmark

16:08 15 Nov 16

My experience with Black Diamond experience was first class. Joel, the technician came out and gave me a much better estimate than the other company quoted me. Joel's team worked really well with the drywallers to answer all of their questions for what they needed. Joel's team showed up on time, did the work in a timely manner. Thanks for doing a great job on my basement remodel, I'm looking forward to finishing the project soonread more

Andrew Landmark

16:08 15 Nov 16

My experience with Black Diamond experience was first class. Joel, the technician came out and gave me a much better estimate than the other company quoted me. Joel's team worked really well with the drywallers to answer all of their questions for what they needed. Joel's team showed up on time, did the work in a timely manner. Thanks for doing a great job on my basement remodel, I'm looking forward to finishing the project soonread more

Scott Douglass

21:10 14 Nov 16

Out-of-the-Park Home Run!! I could not be happier with the job. Very professional, courteous and timely. Solved my problem and I ended up with an inspired solution! Thanks again guys. Highly recommended!read more

Kevin Wallace

17:28 10 Nov 16

Jeremy Fenn was very profession, showed up on time so that means Black Diamond Electric already surpassed most businesses I have dealt with in Park City. During installation he communicated with me the whole way and made great suggestions that I agreed to. The price for the area I am in was very fear compared to other companies jacking up the price because we live in Park City. He installed two 240v power to two separate location with two Z-Wave boxes to control my deicing heat tape on roof. Took the time to go to store to get paint to paint conduit to match house color. I already called them back for a different project.Thank you Jeremy.read more

Tiffany Hall

02:02 07 Nov 16

As always: on time, professional and polite, and knowledgeable. The technician took his time with my furnace tune-up and cleaned up some troubling areas. I felt like the work was thorough and will contribute to the overall life of my furnace; my Black Diamond installed A/C was amazing this summer. Thanks to them, we seem to be the right temperature all year now!read more

susan smith

14:33 04 Nov 16

I would like to thank Joe for his service today. He has given me the peace for mind that our furnace is working properly. He was very pleasant and professional. I will be sure to recommend Black Diamond to friends and family.Thank you, Susan Smithread more

Miriam James

22:22 02 Nov 16

We recently purchased a home in Sandy and needed some electrical work done. We had four electricians, Bryce, Bryan, Kyle and Kaleb. The were all very respectful of our home and walked us through different elements of the job. Because we had so much work, we had two visits. After each appointment, the house was left clean and the performed work was explained to us. Our house was built in the 1950's and has some pretty crazy electrical issues. They were able to troubleshoot problems that the previous owner could never address. It is such a comfort to know that our old house has the newest and best electrical work done and is safe for our young family.read more

Miriam James

22:22 02 Nov 16

We recently purchased a home in Sandy and needed some electrical work done. We had four electricians, Bryce, Bryan, Kyle and Kaleb. The were all very respectful of our home and walked us through different elements of the job. Because we had so much work, we had two visits. After each appointment, the house was left clean and the performed work was explained to us. Our house was built in the 1950's and has some pretty crazy electrical issues. They were able to troubleshoot problems that the previous owner could never address. It is such a comfort to know that our old house has the newest and best electrical work done and is safe for our young family.read more

Melissa Felli

21:34 15 Sep 16

After saving up an electrical "To Do" list for several years, we finally gave Black Diamond a call. They took the time to fully diagnose everything that I asked them to check, and gave us a reasonable price for all of their services. They also found (and repaired) a couple of other, small repairs that they fixed for us at no additional charge. They kept to their original quote, cleaned up after themselves, were very polite, and kept me informed throughout the entire process. Everything that they have done was done to a high standard. Thanks for taking such good care of us!read more

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